About Us

We aim to provide the highest standard of professional care to 16 elderly people, both male and female, in an environment which feels as close to being at home as possible. In this atmosphere of care and support, our residents are both helped and encouraged to live as full, interesting and independent a life as possible. We value each resident as an individual and try to keep rules and regulations to a minimum.

We try to make sure that our residents are fully consulted about matters which might affect their well being or quality of life. Our staff understand the importance of listening to the residents' views of their care. We will also try to involve their families and friends to assist us. That's why the Cinnamon Trust agree that we are a pet-friendly home (we are a registered with them).

We have a commitment to our staff and their training which provides a stable and professional team dedicated to our principles of "person-centered care". It is this commitment which has earned Coombe House an excellent reputation with its clients, families and GP's, making us a premier care home in South-East Cornwall. As a result, we are proud to be recognised as a Dementia Care Matters Butterfly Service™.

Coombe House also operates an active NVQ programme, providing staff with numerous opportunities to gain qualifications at levels 2 and 3 in Care in accordance with new national care standards. Other training opportunities are linked to external qualifications such as health and safety, food hygiene, first aid, fire safety and moving & handling.

The benefits of staff training and development have been measured in a number of ways, including the development of a motivated, multi-skilled workforce that is committed to delivering the highest standard of care for its clients. At the same time, we have enjoyed a 100% occupancy rate at a time when other homes are struggling to survive.

We care for residents with mental illness and dementia but we are not a nursing home. If our residents require nursing care it is provided and supervised by the community nursing service.

We understand how dependent our residents are on the continuing care from a staff team they have learnt to trust, and we will do our very best to manage their care through all the ups and downs of illness, including their terminal care. Regular assessments are made to make sure we can properly meet these needs. As evidence we offer a link to Coombe's reports from the Care Quality Commission.

Coombe House is committed to the provision of high quality care.

Please see our annually reviewed Quality Policy for more information.